Welcome to Equatorial’s official loyal guest recognition programme.

Membership is by invitation, based on the hotel’s top 500 guests in terms of room nights, revenue, and frequency of check-in.

Membership Privileges

Complimentary High-Speed Internet Access

Enjoy free access during your entire stay at any Equatorial hotel.

Complimentary Room Upgrade

Subject to availability and at each hotel’s regulations, you will be upgraded to the next higher room category. Upgrade does not apply to Equator Club and Suites.

Complimentary Executive Suite Upgrade Voucher

One complimentary Executive Suite (or similar) upgrade voucher is included in your membership, and can be used at any of our hotels.

Complimentary Late Check-out

Subject to availability, you will be able to enjoy a late check-out until 6pm on the day of your departure without any charges.

Laundry and Dry Cleaning Discount

A 30% discount on all laundry and dry cleaning services will be extended throughout your stay at any Equatorial hotel.

Food and Beverage Discount

A 10% food and beverage discount at all our hotel operated restaurants will be accorded to your for up to ten (10) persons on a single receipt for non-promotional orders and events.

Discounted Fitness Centre Membership Fees

A discount will be extended on your membership fees when you sign up at any of our hotel operated fitness centres (discount level varies by location).

Welcome Amenities

Special welcome amenities will be extended upon your arrival as practiced locally.

Priority Check-in and Check-out

You will enjoy pre-registration facilities at all Equatorial destinations along with V.I.P. check-in services. Your departure will be handled similarly.
Terms and Conditions
  • Membership and its associated privileges are:
    • Valid until December 2022
    • Non-transferrable
    • May be withdrawn without prior notice
  • Membership renewal is not automatic and will be subject to pre-qualification by Equatorial
  • Privileges are subject to availability
  • The following privileges are available to members during hotel stay only:
    • Complimentary unlimited high-speed internet access
    • Laundry and dry cleaning discount
  • All discounted privileges do not apply in conjunction with other discounts or promotional schemes
  • Food and beverage discounts are not applicable for banquet events
  • Presentation of membership card is required for privileges to apply
  • Terms and conditions may be subject to revision

Profile Update

Please take a moment to update us with your latest contact details in our Profile Update form. Click “Send” once done.
* – asterisks below indicate mandatory fields

For assistance or enquiries, please contact:

Latitude Services Manager
Equatorial Corporate Office
Menara Dion #28-01
27 Jalan Sultan Ismail
50250 Kuala Lumpur
Tel: +60 3 2031 1133

Operating hours: Monday – Friday from 9.00 am – 6.00 pm

Book Now