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Welcome to Hotel Equatorial’s official loyal guest recognition programme. Membership is by invitation based on the hotel’s top 500 guests in terms of room nights, revenue, and frequency of check-in.

Membership Privileges:

  • Complimentary High-Speed Internet Access
    • Enjoy free access during your stay at any Hotel Equatorial.
  • Complimentary Room Upgrade
    • Subject to availability and at each hotel’s regulations, you will be upgraded to the next higher room category. Upgrade does not apply to Equator Club and Suites.
  • Complimentary Executive Suite Upgrade Voucher
    • One complimentary Executive Suite (or similar) upgrade voucher is included in your membership, and can be used at any of our hotels.
  • Complimentary Late Check-out
    • Subject to availability, you will be able to enjoy a late check-out until 6pm on the day of your departure without any charges.
  • Laundry and Dry Cleaning Discount
    • A 30% discount on all laundry and dry cleaning services will be extended throughout your stay at any Hotel Equatorial.
  • Food and Beverage Discount
    • A 10% food and beverage discount at all our hotel operated restaurants will be accorded to your for up to ten (10) persons on a single receipt for non-promotional orders and events.
  • Discounted Fitness Centre Membership Fees
    • A discount will be extended on your membership fees when you sign up at any of our hotel operated fitness centres (discount level varies by location).
  • Welcome Amenities
    • Special welcome amenities will be extended upon your arrival as practiced locally.
  • Priority Check-in and Check-out
    • You will enjoy pre-registration facilities at all Hotel Equatorial destinations along with V.I.P. check-in services. Your departure will be handled similarly.

Terms and Conditions

  • Membership and its associated privileges are:
    • Valid until December 2021
    • Non-transferrable
    • May be withdrawn without prior notice
  • Membership renewal is not automatic and will be subject to pre-qualification by Hotel Equatorial
  • Privileges are subject to availability
  • The following privileges are available to members during hotel stay only:
    • Complimentary unlimited high-speed internet access
    • Laundry and dry cleaning discount
  • All discounted privileges do not apply in conjunction with other discounts or promotional schemes
  • Food and beverage discounts are not applicable for banquet events
  • Presentation of membership card is required for privileges to apply
  • Terms and conditions may be subject to revision

Profile Update

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For assistance or enquiries, please contact:

Latitude Services Manager
Hotel Equatorial Corporate Office
Menara Dion #28-01
27 Jalan Sultan Ismail
50250 Kuala Lumpur
Tel: +60 3 2031 1133

Operating hours: Monday – Friday from 9am – 6pm